Refund Policy

Introduction

At Wellenzi, we are committed to providing high-quality online courses to support your holistic wellness journey. We understand that sometimes, despite our best efforts, things might not go as planned. This Refund Policy outlines the conditions under which you can request a refund for courses purchased on Wellenzi.com.

Eligibility for Refunds

1. Refund Period: Refund requests must be made within 14 days of the purchase date. Requests made after this period will not be eligible for a refund.

2. Course Access Limitations: Refunds are only available for courses that have not been accessed beyond a certain point. Specifically, if you have completed less than 20% of the course, you are eligible for a refund. If you have completed 20% or more of the course, you will not be eligible for a refund.

Non-Refundable Items

3. Non-Refundable Services: Certain services and products may be non-refundable, including:
   • Promotional or discounted courses.
   • Bundled courses where one or more courses have been accessed beyond the 20% threshold.
   • Customized or personalized courses.

How to Request a Refund

4. Submitting a Request: To request a refund, please contact our customer support team at [email address] with the following details:

   • Your full name.
   • The email address associated with your account.
   • The course name and purchase date.
   • The reason for your refund request.

5. Review Process: Our team will review your request and may ask for additional information if needed. We aim to process all refund requests within 7 business days.

Refund Approval and Processing

6. Approval: If your refund request is approved, we will notify you via email and process the refund to your original method of payment. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.

7. Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if a course is partially accessed but less than the 20% threshold).

Changes to Refund Policy

8. Policy Updates: We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Your continued use of our website following the posting of any changes constitutes your acceptance of those changes.

Contact Information

9. Customer Support: For any questions or concerns regarding this Refund Policy, please contact us at Contact@wellenzi.com